General FAQ

Cancellation Policy

If your appointment is on a Monday you must cancel by Thursday at noon by phone to retain your deposit.

If your appointment is on a Tuesday you must cancel by end of day Thursday by phone to retain your deposit.

If your appointment is on a Wednesday you must cancel by end of day Monday by phone to retain your deposit.

If your appointment is on a Thursday you must cancel by end of day Tuesday by phone to retain your deposit.

What forms of payments do you take?

We accept most all credit (Visa, MasterCard, Discover, American Express, Care Credit), debit, and cash. We are sorry, but we do not accept checks.

Surgery Questions

Why do I have to pay a deposit?

High rates of “no–shows” and last minutes cancellations were leaving us with empty spaces that could not be filled at the last minute. We felt that this was not fair to other clients who had been turned away when the schedule was full. Deposits help ensure that reservations are allocated to clients who intend to keep them.

How old does my pet have to be for surgery?

Routine spays and neuters are done as soon as your pet finishes their boosters, around 4 months old. Declaws for kittens are done anytime after the kitten weighs 2 pounds. Any other surgeries are subject to the doctor’s discretion.

Will my pet have to spend the night?

Spays, neuters, and most other elective surgeries are discharged the day of the procedure. Declaws are the exception, as they are kept overnight and discharged the following day.

Will my pet need a recheck or suture removal?

Most of the time we use liquid sutures which are dissolvable. If your pet does have sutures that will need removed, you will be advised of this at pick up. Spays, neuters, and declaws do not need to come back for a recheck unless you have questions or concerns. If the doctor would like a recheck you will be advised of that at pick up.

How do I care for my pet after surgery?

Each pet having surgery here will be sent home with a form about home care. It is standard that all surgery patients should not go swimming or have baths for about 10 days. During this time there should be no running, jumping, or climbing. Exercise should be restricted to leash walks only. Each day, the incision should be checked for redness and swelling. As you may expect some of this is normal, but anything significant including bleeding or drainage should be reported to the doctor. Any recheck for these reasons is free of charge.

Will my pet be in pain afterwards?

We provide all surgical patients with some form of pain relief while here. If you would like to take extra home with you please ask and we will be happy to fill a prescription for you. If you get your pet home and feel as if your pet needs more pain relief you can call our office and we can fill some for you. Each pet handles pain differently. Some act as if nothing ever happened, and others take it more personally.